At Kemetic Collective, we want you to know that if there is something your not totally happy with we will of course offer you a refund.
Please return items in the same condition as purchased; unused, unwashed, with original tags, still attached and received within 20 days of receipt of order, including proof of purchase.
Return postage must be paid by the customer and we are unable to return the initial postage cost.
All items returned need to include a completed returns form included in your delivery. Stating clearly if the item should be exchanged or returned.
Always retain proof of purchase as the parcel still belongs to the customer until it has been delivered back to Kemetic Collective.
Any refunds will be made using the original payment method.
We aim to process refunds within 3-5 days of receiving your items back, you will receive an email once this has been processed. When your return has been processed please wait 3-5 working days for this to show in your payment account.